Shipping Policy
We try our best to ship items as fast as we can.
Shipping Costs
As a Limited Time Offer, shipping is free worldwide for all orders over 15EUR.
Please allow 3-5 work days for your order to be processed and shipped out. Average shipping times are 5-12 work days, depending on the final destination.
Our products are dispatched in our packaging made from responsibly sourced materials that are recyclable and biodegradable.
Estimated Shipping Times
Deliveries worldwide: 5-10 work days.
Exceptions:
- El Salvador, Costa Rica, Brazil, Switzerland, Romania, Pakistan, Philippines, Saudi Arabia and United Arab Emirates. Shipping to these countries takes between 14-18 work days.
- Qatar, Lebanon, Uruguay, Puerto Rico, Argentina, Turkey. Shipping to these countries is only possible at an additional shipping charge.
- North Korea, Syria, Russia-Belarus are some of the countries where we cannot ship our products due to embargo sanctions.
- Ukraine - due to the ongoing conflict, we cannot find transport agents that deliver in Ukraine.
- Islands belonging to Spain, Portugal, France.
- Reunion and Madagascar - due to lack of transport agents or very high costs of delivery.
Please note
- Due to a high-volume of orders and due to the COVID-19 situation and the ongoing conflicts around the world, we face some delays in delivery. We hope to get back to normal shipping times as soon as possible.
- Since our business is delivering worldwide, there are mechanics which Kalimbera cannot control - such as carrier or customs issues. We do, however, offer 100% refund for any order that is not fulfilled.
Tracking your Order
Tracking numbers will be updated a few days after your order has been shipped. If you don't have a tracking number after 5 business days, please e-mail us at info@kalimbera.com
Missing Delivery
In the unlikely event that your order hasn't arrived within the estimated time period at the point of order, please contact info@kalimbera.com quoting your name and order number and we will investigate immediately.